New feature: Ability to save reports

Our reports are very flexible in that they allow you to build a large variety of reports, by specifying the exact criteria you want to select your data by. That’s great. But entering the criteria every time can be a pain!

We knew that and many of you have raised this with us. It’s painful. We’ve listened and we started working on the ability to save reports, view them and be able to re-run them easily: point-and-click re-runnable reports.

Today, we’re proud to announce we’ve delivered this functionality. Let’s walk you through it via a few screenshots.

First of all, after you build your report, you will notice there is a new button called “Save As”. We’ve circled it in red in the screenshot below. Click that button when you’re ready to save the report.

Clevertim CRM_Save Report

When you click the “Save As” button, you will be asked to name your report and a description. This is some information that you and, if you decide to share the report with everyone, others will see. It’s a good idea to add a short but descriptive few sentences, as it’ll help refresh your memory next time you run it. You can also select who should be able to view this report: Everyone, just yourself or one or more groups.

Clevertim CRM _ Save Report Name

 

When you click Save, the report will be saved and available to re-run, either by you or whoever else you chose to share it with. You will then see the report available in the Reports tab (see screenshot below).

Clevertim CRM_Save Report Details List

 

There are a few elements here worth mentioning:

  1. The “London contacts” report will appear under “All reports” and also under the “Contacts reports”, given it’s a reports that shows contacts
  2. The London contacts link is clickable and it will re-run the report every time you click on it
  3. The lock icon shows you the visibility – who can view it (Everyone, just you or a set of user groups). Clicking on the lock icon will bring up the visibility dialog that will allow you to change this visibility – for example if you have marked the report as visible just to you but you want to make it available to Everyone
  4. It shows you the description you’ve entered but also additional information about who added the report and when, and also who modified it last and when

If you don’t need the report anymore, for any reasons (e.g. it is out of date), then you can delete it by clicking the Delete button.

We hope this will make it easy for everyone to create and re-run reports going forward!

Web based contact management for small businesses

A friend of mine works for a big company but his department is well insulated from the rest of the company. It’s a small self sufficient (in many ways) department, they have their own small budget – which if they don’t spend they lose next year, they work with little supervision. They have to obey the corporate policies around the use of the brand, logo, etc. but in many ways, they’re free to engage potential customers. He works in licensing.

The scenario above is very similar in many ways to working for a small business. But I didn’t immediately realize that. So I’ve asked him … what CRM do you use internally? I expected him to say Oracle or Salesforce, which is what I associate with “working for a big business”. Instead he stared at me point blank and the conversation went:

He: CRM?
Me: Yes, how do you track your customers, licensees, licensors, etc.
He: Oh, we have one big spreadsheet.
Me: How do you share it?
He: It’s on a network drive.
Me: Doesn’t that make the editing difficult.
He: Oh, yes, if someone edits it, the spreadsheet is locked and no one else can edit it until the first person releases it. If the first person opens it and then goes home, no one can edit it anymore.
Me: That kinda sucks.
He: Yes, but we solved it by asking our intern to keep it up to date. So we send her all the updates and requests for data and she does it.
Me: Isn’t that slow.
He: Only when she’s on holidays or when we need the data over the weekend or when she’s out for lunch and we need the data in a meeting and so on.
Me: Why don’t you get a simple web based contact management that everyone can access at any time, from any device?
He: We don’t have the time to look into it. Plus, a lot of the sales guys are not IT savvy and our internal IT department won’t support something that’s not approved.
Me: Some of the web based contact management solutions require almost zero admin work.
He: You’re preaching to the converted.

Does this conversation sound familiar? The whole thing reminds me of a cartoon I once saw.

Clevertim_CRM_contact magament for small businesses

 

 

Announcing a new powerful reporting feature

A lot of our customers and a few potential customers have been asking for a more powerful reporting feature to supplement the filtering of contacts, companies, opportunities and cases. We have listen to them and we started working on a feature that should give more control and more flexibility to the users building and running the reports.

Our new reporting feature allows users to build the report as a set of rules that have to be satisfied, and allows them to combine various rules, selecting whether to show records that satisfy all the rules or any rules.
Further more, the rules can contain sub-rules which can, in turn, contains sub-rules of their own, allowing users to build really complex reports for all business needs.

We’ve introduced a new tab called Reports where you can build these complex reports. Currently this reporting feature is in “beta”.

Going forward, we’re going to enrich our reporting with additional features, including the ability to save reports for easy access, ability to query on more custom fields, ability to drill down more into the data and relationships between the data, ability to do some basic aggregations over the data and much more.

Give it a try today and tell us what you think! We usually shape the features in our CRM based on customer feedback, so please, get in touch!